This Privacy Policy explains what information Deadbolt Fixers ("we", "us", "our") collects when you visit this website or ask us for service, how we use it, who we share it with, and the choices you have. It applies to this website and to service requests you send through it.
Information we collect
Information you give us
When you fill out our contact or service request form, we collect the details you choose to provide:
- your name
- your phone number
- your email address
- the service you are asking about
- your ZIP code
- how you prefer us to reply (a phone call or a WhatsApp message)
- your message, which may include your city, state, door or lock details, and photos or descriptions you choose to share
When a technician visits, we may also collect what is needed to do the work safely and lawfully, such as the service address and information that confirms you have the right to access the property (for example, a photo ID matched to the address on a utility bill, lease or deed). We ask for this before opening a lock, because opening a door for someone who has no right to enter it is a risk to you and to the real occupant.
Information collected automatically
Like most websites, our hosting provider automatically records basic technical information when your browser requests a page. This can include your IP address, browser type, device type, the pages requested, the referring page and the date and time of the request. These server logs are used to keep the site running, secure and free of abuse.
When you send a form, it also includes a few details about how you found us: the page you sent it from, the first page you visited on this site during that visit, the website that referred you (for example a search engine), and any campaign tags in the link you followed (such as utm_source or an ad click ID). We use these details only to understand which pages and campaigns bring in requests. They are kept for that visit in your browser's session storage, which is cleared when you close the tab.
Cookies and analytics
At the time of the last update shown above, this website does not use advertising cookies or cross-site tracking pixels, and it does not sell your information.
If we add website analytics in the future, we will prefer privacy-focused tools that do not build advertising profiles, and we will update this policy to name the tool, describe the data it collects and explain how to opt out. You can also block or delete cookies at any time in your browser settings.
How we use your information
We use the information described above to:
- respond to your questions and service requests, by phone or WhatsApp as you choose
- schedule, perform and follow up on deadbolt services
- verify identity and right of access before opening a lock
- send quotes, confirmations and receipts
- keep the website secure and diagnose technical problems
- comply with legal obligations and enforce our terms
We do not use the details you send through the contact form for unrelated marketing without your consent.
How we share information
We share information only as needed to run our business:
- Service providers that work on our behalf, such as website hosting, the form processing service that delivers form messages to us, email, phone and messaging providers (including WhatsApp, operated by Meta, when you ask us to reply there), scheduling tools and payment processors. They may use your information only to provide their service to us.
- Technicians assigned to your job, who receive the details needed to complete it.
- Legal and safety reasons, when required by law, subpoena or court order, or when we believe disclosure is needed to protect the rights, property or safety of our customers, the public or us.
- Business transfers, if our business is involved in a merger, acquisition or sale of assets, in which case your information may transfer subject to this policy.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
Data retention
We keep service request and job records for as long as needed to provide the service, handle warranty questions and meet tax, accounting and legal requirements. Messages that never turn into a job are deleted when they are no longer needed to answer you. Server logs are kept for a limited period set by our hosting provider and then deleted.
How we protect information
The website is served over HTTPS, and we limit access to customer information to people who need it to do their work. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information with reasonable safeguards.
Your choices and rights
You can ask us to:
- tell you what personal information we hold about you
- correct information that is wrong
- delete information we no longer need to keep
- stop contacting you
We will respond within the time the law requires and may need to verify your identity first.
California residents (CCPA/CPRA)
If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may give you the right to know the categories and specific pieces of personal information we collect, the right to delete it, the right to correct it, and the right to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined in the law. We will not discriminate against you for exercising any of these rights. You may use an authorized agent to submit a request on your behalf, and we may ask for proof of that authorization.
The categories of personal information we may collect are identifiers (such as name, phone number, email and IP address), customer records (such as service address), and internet activity (such as server log data), from the sources and for the purposes described above.
Residents of other states
Several other states have passed consumer privacy laws that give similar rights. Wherever you live, you can send us a request using the method below and we will handle it under the law that applies to you.
Children's privacy
This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it.
Links to other websites
Our pages link to outside sources such as standards bodies, building code publishers and manufacturers. We are not responsible for the privacy practices of those websites.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of the page shows when it last changed. Significant changes will be highlighted on this page.
Contacting us
To make a privacy request or ask a question about this policy, send us a message through our contact page and choose "Not sure, I need advice" as the service, starting your message with "Privacy request."